This is a follow up to our Guaranteed Quantities blog post. Reading back through it, we realized that we’ve never formally or publicly dug into damages and explained what they are, how they happen, and how we handle them.
The reason Guaranteed Quantities is so important is because of damages; sometimes shirts don’t make it perfectly from the factory to your doorstep. We are still frustrated by damages, (and all of our printers are working hard to limit them as much as possible) but Guaranteed Quantities allows us to stay confident that our customers are getting what they ordered, and allows our customers to rest easy knowing their orders will never show up short, even if damages still happen.
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It’s a situation we’re very familiar with: You want to get shirts for your office team, but how many do you order? If you order exactly what you need one might get messed up and leave someone bummed out and shirtless, but if you order more than you need you might get stuck with extra shirts that you already paid for and no one wants…
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Trust got to be a part of a couple really awesome conferences this month. We’ve found a lot of value in conferences, getting out of the shop really helps with self evaluation and working on the business instead of in the business…
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We’ve got such great customers, and it’s amazing how often we get to be a part of a great event or print something that really excites us. One of those situations hit this month with a set of awesome products for the Underoath Rebirth Tour…
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This month I’d like to focus in on a simple way to get your shirts worn more and get your message to more people’s eyeballs. Let’s talk about upgrading garments…
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This month’s Long Lunch Friday was a very special Fort Worth friends edition. We started at Spiral Diner for some excellent vegan meals and then walked over to Melt for some of the best dessert in Fort Worth…
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Welcome to the 2017 Newsletter! We have already made a huge change to start the year which we will address in a minute, but along with that we have some really exciting goals for ourselves that will really enhance us as a company and in turn enhance our product and our customer experience.
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Printing resolution has always been a huge point of focus for Trust. We pride ourselves on our details, and we consistently critique our prints with magnifying glasses and high standards. Over the past few years we have pushed ourselves and our vendors to produce the highest resolution prints that we possibly can. Our mesh, emulsion, imaging, exposure, software, and processes have all been changed or updated to optimize our details. After all that work, it was extremely exciting when we realized our 600 dots per inch resolution nearly doubles the 326 pixels per inch of the iPhone 7 retina screen…
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2016 Year in Review
Posted December 15th, 2016 by Jesse MacKenzie
Here we are again. Another year has come and gone. 2015 was a major year of transition for Trust as we moved our business to Fort Worth and tried to get used to an entirely new and different environment. A lot changed in 2016 as well, but we spent the whole year under the strong unifying feeling that 2506 Tillar St. and Fort Worth as a whole were Trust’s home…
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I can barely believe it, but this is already the last newsletter of the year…
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